Your Happy Journey ("we," "our," or "us") is committed to protecting the privacy of your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and store your personal information and your rights in relation to your privacy.

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1. Collection of Personal Information

We collect personal information necessary to provide our wellbeing coaching services and to operate our business effectively. The types of information we collect may include:

• Name, address, phone number, and email address

• Health and wellbeing-related information (as provided by you in assessments or consultations)

• Payment and billing information

• Any other information you provide to us during coaching sessions or through our website.

 

We collect your information directly from you via:

• Our website forms

• Email or phone communication

• In-person consultations or assessments

 

2. Use of Personal Information

We use your personal information for the following purposes:

• To provide personalised wellbeing coaching services

• To communicate with you about our services, appointments, or changes to our offerings

• To manage payments and billing

• For marketing purposes, if you have provided your consent

• To improve our services through feedback or surveys

 

3. Disclosure of Personal Information

We do not sell or rent your personal information to third parties. However, we may disclose your information:

• To service providers who assist us in delivering our services (e.g., payment processors, IT service providers)

• If required by law, court order, or regulatory authority

• To protect the rights, property, or safety of Your Happy Journey, our clients, or others

 

4. Storage and Security of Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

This includes:

• Securely storing physical and digital records

• Limiting access to personal information to authorised personnel

• Using encryption for sensitive information

 

We retain your personal information for as long as it is necessary to provide our services or as required by law.

 

5. Accessing and Correcting Your Information

You have the right to access the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or out of date.

 

To make a request:

• Contact us at info.yourhappyjourney.com

• We will respond to your request within a reasonable timeframe.

 

6. Marketing Communications

We may send you marketing communications about our services or events. You can opt out of these communications at any time by:

• Clicking the "unsubscribe" link in emails

• Contacting us directly at info.yourhappyjourney.com

 

7. Cookies and Website Usage

Our website may use cookies to enhance user experience. Cookies collect anonymous data, such as website traffic statistics. You can control or disable cookies through your browser settings, but this may affect the website's functionality.

 

8. Complaints and Questions

If you have concerns or complaints about how we handle your personal information, you can contact us at:

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Your Happy Journey
info.yourhappyjourney.com

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We will acknowledge your complaint and aim to resolve it promptly in accordance with our obligations under the Privacy Act.